Portfolio
CVS Health: Senior Content Designer | UX Writer
During my time at CVS Health, I leveraged Writer AI and a diverse range of design tools to create a …
Walgreens: Senior Content Designer | UX Writer
While working with Walgreens, I created digital content for mobile, tablet, desktop, and social plat…
HIMSS (Healthcare Information and Management Systems Society): Senior Content Designer | UX Writer
At HIMSS, I focused on delivering clear, optimized digital content for conference websites and mobil…
Humana: Senior Content Designer | UX Writer
At Humana, I crafted user-centered content designed to help individuals manage chronic conditions, u…
University of Chicago, Department of Public Health and Sciences: Clinical Study Ambassador
As a Clinical Study Ambassador for a large-scale urban health research initiative, I translated comp…
Teladoc: Senior Content Writer | UX Copywriter
At Teladoc, I focused on creating telehealth content that connected patients with high-quality virtu…
“I’ve had the pleasure of working on numerous projects with Susan, and she is nothing short of a brilliant content strategist. An expert in accessibility and a true wordsmith, Susan has an incredible ability to simplify complex medical terms and make every page and message easy to understand and follow.
Susan is also one of the kindest and easiest teammates to work with. She consistently supports product, design, engineering, and architecture teams with her unique talents. As an architect, she was my go-to person for any questions about content or accessibility. Her ability to transform complex forms and user interfaces into something easily understandable through carefully chosen words is unmatched.
One of our most significant collaborations was on CVS’s core application, Check Drug Cost. Susan was responsible for writing nearly all the content for that project. We also worked together on thousands of messages for the prior authorization process, which she enhanced to ensure users could easily understand the status of their prescriptions.”
KEM APAK
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